Provides a variety of administrative support services in the intake of grievances received in the Office of Chief Disciplinary Counsel against attorneys licensed to practice law in Texas. This position involves the accurate handling of a high volume of data in a deadline-driven environment, and frequent contact and interaction with the Intake Team, other departments in the organization, the public, respondents, and other outside agencies and organizations.

1. Responsible for accurate and timely data entry of incoming grievances and case status update information.
2. Prepares and edits letters to ensure mandated deadlines are met in the processing of grievances.
3. Responds to oral and written requests, searches databases, and provides information that is appropriate for release to the public.
4. Organizes and maintains computer databases and physical filing systems.
5. May assist attorneys and investigators with document preparation for grievance committee hearings.
6. Performs other responsibilities and conducts special projects as required.

High school diploma or equivalent required; some college-level courses preferred. A minimum of three years of experience in administrative office work, preferably in a legal environment and working with confidential information. Working with deadline-driven processes is helpful. Requires exceptional interpersonal and business communication skills. Must possess superior accuracy, proofreading and organizational skills, have initiative, use sound judgment, have ability to manage multiple tasks with efficiency, and provide excellent customer service. Ability to problem-solve and complete tasks in a timely and independent manner. Requires technological competency, including proficiency in Microsoft Word, Adobe Pro, Zoom, Teams, and Outlook Express. Experience using case management software preferred. Ability to speak and translate Spanish helpful. Requires valid driver’s license.

This position is eligible for a hybrid work schedule of remote work and in office at the discretion of employer.