Provides a variety of legal and administrative support services in the intake of grievances received in the Office of Chief Disciplinary Counsel against attorneys licensed to practice law in Texas. This position involves the accurate handling of a high volume of data, in a deadline-driven environment, and frequent contact and interaction with the Intake Team, other departments in the organization, the general public, respondents, and other outside agencies and organizations.

1. Responsible for accurate and timely data entry of incoming grievances and case status update information in case-tracking software and maintains case tracking log(s).
2. Prepares and edits letters, reports, correspondence and legal documents.
3. Responds to oral and written requests; searches databases and provides information that is appropriate for release to the public.
4. Organizes and maintains computer databases and physical filing systems.
5. Assists attorneys and investigators with document preparation for grievance committee hearings, including the preparation of hearing packets and timely distribution of the same, as necessary.
6. Shares responsibility with other staff as backup receptionist.
7. Performs other responsibilities and conducts special projects as required.

High school diploma or equivalent required; some college-level courses preferred. A minimum of three years’ experience in administrative office work, preferably in a legal environment or working with confidential information. Requires exceptional interpersonal and business communication skills. Must possess superior accuracy, proofreading and organizational skills, individual initiative, sound judgment, handle multiple tasks and provide excellent customer service. Ability to problem-solve and complete tasks in a timely and independent manner. Requires technological competency, including proficiency in Microsoft Word, Adobe Pro, Zoom, Teams, and Outlook Express. Experience using case management software preferred. Ability to speak and translate Spanish helpful. Requires valid Texas driver’s license.