The Compliance Support Specialist provides administrative support for attorneys and State Bar staff, assisting with Minimum Continuing Legal Education compliance, non-compliance, and accreditation processes. Requires a high level of accuracy and timely updates to MCLE records and filing systems. Handles a high volume of phone calls and emails, providing effective customer service for attorneys and Continuing Legal Education sponsors. Uses sound judgment to escalate more complex issues to supervisors for final decision making on policies.

1. Answers a high volume of incoming calls, providing information regarding compliance, non-compliance and accreditation, and assists occasional walk-in customers.
2. Reviews MCLE compliance records and notifies attorneys by phone, regarding their pending suspension and necessary steps for compliance. 
3. Processes Membership status changes and communicates pending requirements to attorneys.
4. Assists with processing compliance records by entering non-compliance payments and issuing reinstatement letters.
5. Uploads and reviews electronic attendance received via email, makes corrections and notifies sponsor of errors with the files.
6. Opens, sorts, and performs initial review for distribution of incoming mail. Scan checks and correspondence to be emailed to designated staff. Keeps log of express mail received. 
7. Assists with monitoring the main MCLE inbox and distributes emails to appropriate employees.
8. Processes deceased attorney records and refers to Membership Department.
9. Provides back-up assistance and administrative support to compliance and accreditation teams.
10. Maintains correspondence, attendance, and course application files.
11. Performs other duties as assigned and required to maintain department operations

High school education or equivalent required. Requires four years of customer service experience in a professional environment, verbal and written communication skills, computer and database management, time management, and work-flow management skills.  Must be able to address visitors and the public in a courteous and professional manner. Must be able to work independently and as part of a team, demonstrate flexibility in scheduling work and ability to complete a variety of tasks.